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1. GENERAL CONDITIONS OF SALE
By placing an order on the online store www.vitifera.it the Customer has declared to have read all the information provided to him during the purchase procedure, and to have fully adhered to the general conditions and payment conditions transcribed below.
Compensation or indemnity is excluded from any right of the customer, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order. In case of unexpected unavailability of the goods and non-acceptance of the order, no charge will be made to the Customer.
2. TERMS AND CONDITIONS
The offer of this online store is offered by the Vitifera company of Marco Vacchetti based in Lasino (TN), Via delle scuola 5 / a loc. Pergolese P.Iva 02012110223, C.F. 83005810425 in compliance with the current regulations for electronic commerce and distance contracts contained in the consumer code D. Lgs. 206/05. The Vitifera company, owner of the www.vitifera.it site, hereinafter referred to as the Company, deals with the production and sale of vine, fruit and olive trees. The following conditions of sale regulate select the online sales report on the website.
3. PRICES AND FEATURES
Unless otherwise expressly stated, the prices of the Products published on the Site are expressed in Euro and must be understood as inclusive of VAT.
The guaranteed price to the buyer is the one published on the site. The price becomes final when the order is placed. The prices of the Products from time to time published on the Site cancel and replace the previous ones and are subject to the availability of the Products. The Company reserves the right to change prices at any time, however the goods will be greased based on the prices indicated in the order offered by the Customer.
4. ORDERS AND BILLING
Each order of Products transmitted to Vitifera requires the Customer's contractual proposal. The execution of the order by Vitifera is equivalent to confirmation and acceptance of the same.
The fiscal documentation relating to the ordered Products will be issued by Vitifera at the time of shipment of the Products to the Customer.
The Customer can only purchase the items highlighted as "available" at the time the order is sent, as listed in the relevant information sheets.
Normally the articles are available available at the nursery, however in case of temporary exhaustion, they will be given communication proposing possibly the similar varieties for the replacement or the return times. The correct receipt of the order is communicated by the date through an order proposal sent to the email address communicated by the Customer. This message will contain an identification number of the order, the data and all the data sent by the Customer who undertakes to verify the correctness and promptly communicate any corrections. For each order ordered on www.vitifera.it, the company Vitifera di Marco Vacchetti will issue an invoice if the buyer is a company that has previously communicated its tax information. If the purchase is a private individual, if you wish to receive an invoice, your tax code is also included in the registration, otherwise, in the absence of such information, a tax receipt will be issued regularly. All the transport and tax documents will be sent by e-mail throughout the order order, in accordance with article 14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, bear in mind the information provided by the Customer at the time of the order. No change in the invoice will be possible after the issuance thereof.
Delivery costs will be explicitly highlighted before the order is placed. Some promotions may offer discounts equal to the shipping costs for orders over a certain value determined by the offer itself. The payment of the goods by the Customer will be made using the Credit Card, Paypal, Bank Transfer or Cash on delivery method. The charge on the credit card will be applied by vitifera.it of Vitifera di Marco Vacchetti of the integrated e-commerce platform. Nothing is more due by the customer than the total order.
5. SHIPMENT
The order will be executed within the terms specified on the Site. Usually in 2-8 days. In case of exhaustion of the stock or unavailability of the ordered Product, Vitifera undertakes to inform the Customer as soon as possible, specifying a term for availability or an alternative product. The Customer will confirm his choice through the e-mail indicated at the time of the order, ie wait for the availability of the Product or request a refund. For reasons of bulk and packaging, the plants could be pruned before shipment. There may also be small branches breakage during transport and soil loss from the sod, not attributable to our will, which however does not compromise the rooting of the same.
Depending on the types, the products are packed in bags, boxes or on pallets.
The ordered Products are delivered to the address indicated by the Customer at the time of the order.
Shipments will take place after receiving payment confirmation: for the bank transfer the credit in our current account is valid, for payment by credit card and Paypal the confirmation of the transaction by the circuit is binding.
On the day of shipment, an e-mail will be sent to the Customer showing the tracking code for tracking the shipment (if the courier provides this service) and the courier's telephone number.
Between the day of shipment of the products and the day of arrival by the customer, there are generally between 2 and a maximum of 8 days, depending on the destination. The islands and poor locations generally require a few more days.
Delivery is considered to have been made from the moment the Product is delivered to the Customer. The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute a proof regarding the transport and release of the goods.
Vitifera accepts orders only with delivery in Italian territory.
The order processing times are 24 hours. No responsibility can be attributed to Vitifera. in case of delay in delivery of the order by couriers.
REQUIREMENTS FOR THE CUSTOMER:
Upon delivery of the goods by the courier, the Customer is required to check:
• that the number of packages delivered corresponds to what is indicated in the transport document;
• that the packaging is intact, not damaged, or otherwise altered, even in the closing materials (adhesive tape or metal straps).
Any damage to the packaging and / or to the product or the mismatch in the number of packages or indications must be immediately reported, putting a WRITTEN MONITORING RESERVE on the proof of delivery of the Courier.
Once the Courier document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in accordance with the procedures set forth in this document.
Attention: if the goods are accepted without affixing the necessary wording, they will in no way be able to claim, in a second moment, any shortages or damages due to transport.
Even if the packaging is intact, the goods must be checked within eight days of receipt. Any hidden damage or anomalies must be reported in writing by email, fax or registered letter with acknowledgment of receipt to the Company.Important note: Being often bulky packages and in order to minimize any inconvenience with courier, it is strongly recommended to enter more than one telephone number to be contacted and also a shipping address where there is always someone to receive the goods.
The courier is authorized by us to download and deliver the parcel exclusively to the street level (in front of the house entrance, on the ground floor). Any deliveries to the floors, transport in the garden, unpacking, etc., if they can be satisfied by the carrier, must be agreed upon unloading between the courier and the Customer and paid for separately by the latter.
If the courier does not find anyone at the address indicated, he will leave a postcard (notice of passage) with the phone number of the branch in question. The Customer can then contact the branch and request the return (free) within 5 working days after the first delivery attempt; once this deadline has passed without any communication from the recipient, the goods will remain in storage at the courier's warehouse and in this case the return will take place only after payment to the Company of further redelivery costs.
ATTENTION: After 10 working days without any communication from the recipient, the package will return to the Company, which after verifying the conservation status of the goods, will reimburse the customer, within 15 days, the amount of the order minus the costs of the first shipment, of the stock and the subsequent return of the package to the company. The refund will be made through Paypal or Bank Transfer; in the latter case, the Customer must provide the bank details (IBAN code) of the current account to which the refund is to be credited. Furthermore, the Company does not bear the delays attributable to the courier and in no case can it be held responsible. Delays in deliveries do not entitle the Customer to refuse delivery of the products, nor to demand compensation or compensation of any kind.
Shipping costs are automatically calculated by the system in real time whenever an item is placed in the cart. They are divided into price ranges.
6. PAYMENTS
Payment of the fee is due from the time of order.
The Customer can pay the order as proposed on the Website in the Payment Methods section, more precisely:
- by credit card (in this case, the Customer guarantees the fact of having the necessary authorizations to use the card payment method when ordering);
- by bank transfer (in this case Vitifera reserves the right to process the order upon receipt of the transfer on its current account. (The bank details will be provided at the time of the order); To speed up the order preparation time, we recommend to send an email to amministrazione@vitifera.it or a fax to the number 04611900833 with the accountant issued by the bank.The order will be processed, however, only after the actual crediting of the amount.The payment must be made within 7 days from the sending the Order Confirmation; after this deadline, we can no longer guarantee the availability of the plants for which the order will be automatically canceled.
- via PayPal. (The Customer guarantees Vitifera the fact of having the necessary authorizations to use the PayPal payment method when ordering). Simultaneously with the Order Confirmation, an e-mail will also be sent for payment through the Paypal circuit. Paypal is one of the most popular online payment systems, guaranteeing ease of use and security for every money transaction. It allows anyone with a credit card to make payments for free, without any commission. What is Paypal?
- by cash payment. (The Customer will pay cash on delivery to the courier up to € 999.00 or by bank draft payable to Vitifera di Marco Vacchetti).
Note: The amount of any commissions due to the bank for the issue of the transfer, is totally charged to the Customer, even in the case of a transfer made from abroad by a State that is not a member of the Euro (for example, Switzerland).
7. CUSTOMER OBLIGATIONS
Upon completion of the order, the Customer must necessarily declare that he has read and accepted the present conditions of sale in its entirety. It will also take care of the same to print and keep a copy. The Customer is obliged to provide his residence address (which will be considered as the default shipping address), any secondary shipping address, any VAT number (if both a company and want to receive an invoice), one or more telephone numbers and the e-mail address to which the Order Confirmation is to be sent.
The Customer declares that he has not entered false or fictitious data in the order form and therefore declares that the data entered corresponds to his real personal data. The Company reserves the right to prosecute any violation or abuse in the appropriate locations.
8. COMMUNICATIONS
Any communications and notifications by the Customer may be sent via:
- email to the address info@vitifera.it or PEC vitiferamv@pec.it
- mailed to the address:
Vitifera by Marco Vacchetti
Via delle Scuole 5/a Loc. Pergolese, 38076 Madruzzo (TN), ITALY
The Company will contact the Customer through the contact details provided by him in the order.
9. RIGHT OF WITHDRAWAL
The wine company is very concerned about the satisfaction of its customers. The packaging is made to guarantee the conservation of the product in the best conditions. In the rare cases in which, at the time of delivery, the product should be considered non-compliant with the purchase made, in accordance with article 52 of the Consumer Code, the purchaser may exercise his right of withdrawal. The buyer can exercise his right of withdrawal both before the goods are shipped and once the goods are delivered.
Right of withdrawal before shipment of the goods.
The buyer can exercise the right of withdrawal before the seller has processed and sent the order. To do this, after completing the purchase, you must contact the seller by telephone or email as soon as possible communicating your intention to withdraw from the purchase. If the communication does not take place in time and the seller has already sent the order, the buyer will not be able to use his right at this stage. Right of withdrawal after delivery of the goods
Once the goods have been received, however, the same right cannot be granted on the purchase of the plants as perishable goods (article 59, paragraph 1 letter D of the Consumer Code).
The consumer can still communicate, within 24 hours of receiving the plants, by contacting the seller through:
- e-mail address info@vitifera.it
- ordinary mail to our office: Vitifera di Marco Vacchetti, Via delle Scuole 5/a Loc. Pergolese, 38076 Madruzzo (TN), ITALY
attaching the photos and the reasons that led him to dispute the product. The seller's customer service will then analyze the withdrawal request. The buyer has 14 days, starting from the communication of his intention to withdraw, to return the products to the seller at the address indicated to him by the seller, paying the shipping costs. After receiving the goods, the seller, having ascertained that the returned products are perfectly intact and in their original packaging, will reimburse all the sums due for their purchase within the following 14 days.
The right to reimbursement will not be guaranteed if the goods should be damaged if one or more of the following conditions occur:
• incorrect or incomplete delivery address
• non-delivery for absent recipient
• changes to the address requested after the order has left
10. WARRANTY
Since the engraftment of the plants depends on numerous factors, including concomitant ones, such as the care upon arrival, the preparation of the land, the planting and the appropriate cultivation operations in the period immediately following the planting, as well as from the climatic conditions and meteoric of the place where the plantation is performed, such engraftment is never guaranteed by the Company.
11. JURISDICTION
For any dispute that may arise regarding this contract, the competent court is in Trento, ITALY
12. PRIVACY
Your personal data is transferred in an encrypted manner using advanced digital security systems. Our website is protected against damage, manipulation or unauthorized access thanks to updated technical measures.
SSL technology
We protect the transmission of your data thanks to a secure SSL (Secure Socket Layer) connection which guarantees the safe transfer of your personal data and information regarding credit card and bank details. The computerized processing of information, including the management of e-mail addresses of users of the Site, is carried out in compliance with the provisions of the law. The Customer is invited to carefully read the complete Privacy Policy that applies even if the user accesses this website and uses the relative services, but does not purchase any product. The Privacy Policy helps the Customer to understand in detail the method of collection of personal data and for what purposes.